Dispute Resolution Procedure
AIPP provides a forum for the resolution of disputes arising between international property buyers and AIPP members. The Dispute Resolution Procedure forms part of AIPP members’ commitment under the Code of Conduct.
In the event of a dispute arising with an agent or developer member of AIPP, this should first be referred directly to the company concerned and efforts should be made to resolve the dispute via the company’s internal complaints procedure.
If the matter cannot be resolved directly, you may request to invoke the AIPP’s Dispute Resolution Procedure. AIPP may be able to help the parties resolve the dispute through the specialist and independent services provided to AIPP members by the TPO - The Property Ombudsman.
Consumers are under no obligation to refer to this procedure; it is provided as an optional avenue of redress for clients of AIPP members. Please note that AIPP cannot provide legal advice and buyers of international property are advised to seek comprehensive independent legal advice prior to making an international property purchase, and in the event of problems occurring.
About AIPP’s Dispute Resolution Procedure
By way of their AIPP membership, agent and developer members of AIPP are bound to resolve their disputes by this procedure if the other party so wishes.
If you cannot resolve your dispute directly with the company and you wish to refer this to AIPP’s Dispute Resolution Procedure please download the TPO official compliant form here, complete and email it to firstname.lastname@example.org.
If your complaint also involves an alleged breach of the AIPP’s rules or Code of Conduct, this will be addressed by The Property Ombudsman (TPO) through the TPO Disciplinary Standards Committee who will make a recommendation to the Board of the AIPP for possible further sanction.
The AIPP Dispute Resolution Procedure via The Property Ombudsman can be viewed here