AIPP Awards 2008 - Winners announced!
The winners of the inaugural AIPP Awards were announced on Friday 3rd October.
Launched this year, the AIPP Awards aim to improve the overseas property industry as a whole, and ultimately raise the standards of customer service. They focus on the selling and business skills of agents and developers analysing key elements of due diligence processes, staff training and marketing.
The awards were judged in two rounds, firstly by a panel of industry experts and secondly, by impartial professionals with some knowledge of property. The two panels worked to a scoring format to produce meaningful results and a benchmarking process.
The AIPP will provide each entrant with an individual report including feedback along with suggestions to improve the business, if applicable. This document is intended to give even those that did not win something useful to develop their business and drive the industry forwards.
Christopher Hamer, Ombudsman for Estate Agents and Chair of the second judging panel comments, “In my view awards such as these contribute to higher standards of business operation and most importantly to customer service. ”
Paul Owen, CEO of the AIPP says, “The AIPP Awards have been set up to reward agents and developers who do exactly what they say they will for their clients, and do it well.
“The current difficult market presents an opportunity for agents and developers to set themselves apart from the competition. Indeed, it has never been more important for an agent or developer in the international property sector to have their own house in order, and to ensure their business practices match consumer demand and deliver value to a demanding client base. I am confident that the AIPP Awards will continue to drive standards upwards as well as celebrate excellence and encourage its attainment.”
The awards were open to all AIPP members. There were nine categories and nine winners with no runners up (though there was a shortlist in each category).
Best Small Agent
Winner: Off Plan Property Abroad
Off Plan Property Abroad was described as “having good detailing” and “an investment focus to its portfolio…strong on theory and in practice.”
Shortlisted: Islands Blue
Best Medium Agent
Winner: Casacalida Properties
Judges were especially taken with ”apparently foolproof” sales selection criteria, good local knowledge, “relaxed” inspection trips and a “confident, transparent approach” to doing business.
Shortlisted: Insight Worldwide, Positiva Property Group
Best Large Agent
Winner: The Right Move Abroad
Judges noted that The Right Move Abroad has “especially strong” knowledge of the market and that pre-sales and after-sales “go that extra mile.”
Shortlisted: Property Frontiers, Seven Continent Investment (7CI)
Best Developer, Central and Eastern Europe
Winner: Alpha Panareti
Judges said: “it’s difficult to imagine what more could be provided by a developer”…this is “an organisation with real talent.”
Shortlisted: Cybarco, Regnum International
Best Developer, The Americas
Winner: Someplace Else
Someplace Else were described as “innovative and interesting”, the producer of “some of the most informative buyers’ guides available” and “especially environmentally friendly.”
Shortlisted: Feltrim Developments
Best Developer, Newcomer
Judges said that Caversham-Barnes provide “highly personalised” customer service with “excellent support documentation.”
Shortlisted: 1 Casa, Cape Verde Solutions
Most Outstanding Example of Customer Service
Winner: Casacalida Properties
One judge said of the individual example of customer service considered for this category, it was “impossible to imagine the service being improved upon.”
Shortlisted: Our Home Abroad, Property Frontiers, Seven Continent Investment (7CI)
Most Transparent Marketing Campaign
Judges commented that Kuvera presents itself in what the judges describe as “an honest and transparent” fashion.
Shortlisted: Hollingworth & Associates, Seven Continent Investment (7CI)
Best Staff Training
Winner: Property Frontiers
Judges said that Property Frontiers have a “system of mentors and regular appraisal that is to be admired.”
Shortlisted: Seven Continent Investment (7CI)
Owen concludes, “Although there was only one winner for each category, it is important to note that the standard of entries was extremely high. I look forward to bringing the AIPP Awards forward with the aim that they will become the signature for industry professionalism.”
The awards were sponsored by A Place in the Sun, Giambrone Law LLP, Real Estate TV, OPP Live, HiFX, Moneycorp and The International Law Partnership LLP.
To receive a copy of the Book of the Winners, contact the AIPP on +44 (0)20 7409 7061.